Contact Us
Reader feedback shapes a lot of what we do. Spotted an error in a review, want to suggest a casino we should test, have a question about how we work, or want to dispute one of our recommendations: any of those are useful messages and we want to hear them. The addresses below route to the right person inside the team. Please pick the one that fits your message; it gets a faster, better answer that way.
We aim to reply to every message within two business days. Privacy requests under GDPR or the Australian Privacy Act follow the legally required timelines (acknowledgement within 72 hours, response within 30 days).
Where to write
General enquiries and feedback
Email: [email protected]
Use this address for questions about specific reviews, feedback on the site, suggestions for casinos to add, reports of broken links, factual corrections, or anything that does not fit one of the more specific addresses below. If you have spotted a factual error in a review, please tell us which review and which fact, and link to the source we should check against. That cuts the back-and-forth down to a single round.
Editorial and press
Email: [email protected]
For media enquiries, requests to interview Sienna Marsh, expert-comment requests on Australian iGaming topics, guest-post pitches, or anything related to how reviews are produced and edited. Bylines, sources, and methodology questions all go here too.
Partnerships and operator relations
Email: [email protected]
For casinos, affiliate networks, marketing agencies, and other commercial parties. Please note: a partnership conversation does not influence whether or how we cover an operator. Every casino we cover goes through the same testing process described in How We Test and is rated by the methodology in How We Rate. Partnership requests that come with a precondition of positive coverage are declined.
Privacy and data protection
Email: [email protected]
For requests to exercise your rights under the GDPR or the Australian Privacy Act 1988 (access, correction, erasure, restriction, portability, objection, withdrawal of consent), questions about our Privacy Policy, queries about specific cookies in the Cookie Policy, or any concern about how your data has been handled. We acknowledge privacy requests within 72 hours and complete them within the legally required 30-day window, sooner where possible.
Contact form
If you would rather use a form than email, the one below sends to the appropriate address based on the topic you select. The information you submit is governed by the Privacy Policy and is used only to respond to your message.
What we cannot help with
We are not a casino. We cannot help with anything related to your account at an operator we have reviewed. This includes account verification problems, withdrawal delays, bonus disputes, balance issues, password resets, document submission, or any operational matter at the casino itself. For all of those, contact the operator's own support team.
Disputes with casinos. If you believe a casino has acted unfairly toward you, the right routes are: their own complaints process first, then the operator's licensing authority (the regulator listed on the casino's website footer), and then independent dispute-resolution services like AskGamblers Complaint Service or Casino Guru. We can sometimes share context if the casino is one we have covered, but we have no formal authority to intervene in any dispute. Australian players can also raise issues with the ACMA for matters within Australian jurisdiction.
Gambling harm. If you are reaching out because gambling is causing you problems, we want to help you find the right support quickly. Gambling Help Online (1800 858 858) is free, confidential and available 24/7. The Responsible Gambling page lists the full set of services available in Australia, plus a self-test you can take in private. If you are in immediate distress, Lifeline Australia (13 11 14) is the right number to call.
Response times
General and editorial: usually within two business days, sometimes the same day for shorter messages. Partnerships: within five business days; the partnerships team handles enquiries in batches and reviews each in detail. Privacy: 72-hour acknowledgement and 30-day completion, in line with GDPR and the Australian Privacy Act.
If you have not heard back inside two weeks for a non-privacy matter, please follow up with a fresh email. The system occasionally drops a message into a spam folder, and a second send usually clears it.
Other ways to reach us
We are also reachable on professional networks. The most active channels are LinkedIn (Sienna Marsh's profile for editorial matters) and the JeetCity Casino brand page where we post site updates. We do not currently maintain accounts on consumer social networks; if a profile claims to represent us there, it is not us.
For broader context on the team and the publication, see About Us. For our approach to reviewing, see Editorial Policy.